Pencegahan Maladministrasi dalam Pelayanan Publik: Tinjauan terhadap Peraturan Ombudsman Nomor 41 Tahun 2019 di Kota Samarinda

Abstract

This study aims to analyze the prevention of maladministration in public service delivery in Samarinda City, focusing on the Ombudsman Regulation Number 41 of 2019. Maladministration is a serious issue that undermines public trust in the government. This research employs a normative legal method with a qualitative approach, collecting data from legislation and interviews with relevant parties at the East Kalimantan Representative of the Indonesian Ombudsman. The findings indicate that although the Ombudsman has carried out its role in preventing maladministration, its effectiveness is still hindered by several obstacles, such as the lack of understanding among service providers regarding service standards and operational procedures. Additionally, limited human resources also pose a challenge in carrying out their duties. This study recommends the need for enhancing the capacity of public service providers through training and socialization regarding applicable regulations, as well as strengthening Ombudsman’s role in supervision and law enforcement to create better and more transparent public services.